Fully-integrated Customer Experience Solutions, powered by Glyue

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Through countless conversations with partners we’ve realized that there are several shared problems when it comes to integrations:

•  Customers use a variety of banking cores/systems and integrations need to be rebuilt for each one.

•  Network architectures are convoluted.

•  Integration payload specifications undergo changes.

•  There are slow feedback cycles when it comes to working with the business units and different employees within a project.

•  Managing updates to systems.

•  Internal builds require ongoing maintenance and documentation at the cost of developer hours.

•  Customers almost always want custom extensions and integrations to fit their business logic.

Sandbox Banking has solved all of these problems for our partners by:

• Having a Standard API template that can be reused across Banking Systems

• Handle complexities involved in dealing with a bank or credit union’s underlying network infrastructure

• Handle complex financial services integrations that involve custom logic, multiple services, or orchestration

• Dealing with changing integration specifications during implementation

• Demoing fintech integration benefits to a growing list of banks and credit unions

How it works

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GlyueNet™ partners are the trusted advisors to guide customers in rapid integration and digital innovation, scale their business and transform the customer experience.

Benefits of Using Sandbox Banking's Five9 Interface

  • Automatically retrieve customer and account information.
  • Initiate core transactions and pull/submit loan application data with ease.
  • Leverage our industry-leading expertise in financial security and data integrity.
  • Connect to over 10 different cores for maximum flexibility.
  • Enjoy an agent and customer friendly interface for seamless banking operations.

FAQ's

Why should I integrate Five9 with my banking core?

Customer experience is everything; The amount of time any action an agent or customer takes is imperative to ensuring a delightful customer experience. Integrating your banking core into the Five9 software suite can drastically reduce average handle time per call, and allow for customers to self-service via the IVR/IVA solutions offered by Five9.

Why should we integrate using Sandbox Banking?

Sandbox Banking leverages a wide range of expertise across financial systems, offering an integration experience laser-focused on banking/financial software.

 

Glyue, our integration platform, allows financial institutions to connect multiple systems into the Five9 interface (VCC, IVR, IVA, and Chatbot), including loan origination systems.

Which Five9 solutions are supported?

Glyue integrates into the Five9 Virtual Call Center, IVR, IVA, and Chatbot solutions.

Which cores are supported?

Glyue comes prebuilt with adapters to all of the major banking cores, such as Fiserv DNA, Jack Henry Symitar, FIS IBS, FIS Horizon, and many more! (include link or image of the wheel of cores)

We also are always open to connecting new systems together, so feel free to reach out with any new system inquiries!

How does Glyue connect to my core?

Glyue connects to banking cores that are on premise, hosted by a core vendor, or a third party data center. Our network administrators will work with your IT team to setup a VPN if necessary. Once we are connected, Sandbox Banking will use the financial institutions licensed middleware to communicate with core and execute the integration that is matched to your operations.

How does information security work? Do you store any PII?

Glyue’s security is second to none. Reach out to us for our due diligence packet, including SOC 2 Type 2 audits and penetration tests.
Glyue does not store PII and all data is encrypted at rest and in transit. If your team would like to see some of the data moving through the integration, it can temporarily be exposed while leaving important information masked.