Sandbox Banking and Five9 Announce Expansion of Partnership, connecting IVA to Banking Cores with Sandbox Banking Glyue.

Sandbox Banking and Five9 Announce Expansion of Partnership, connecting IVA to Banking Cores with Sandbox Banking Glyue™

Sandbox Banking

Sandbox Banking seamlessly connects customer experience systems to fintechs via its Glyue API builder.

BOSTONAug. 16, 2023 /PRNewswire/ — Sandbox Banking, who is accelerating digital transformation for banks and credit unions and is a preferred interoperability layer connecting banking software and systems to fintech platforms through Glyue, the iPaaS banking integration and automation solution, today announced the expansion of its partnership with Five9, the intelligent CX platform provider. Glyue is now available on the Five9 CX Marketplace (NYSE: FIVN) providing seamless API management and integration capabilities between Five9 VCC and ISV products to core banking systems like Jack Henry and Fiserv to sync real-time customer and account 360 information, and banking and credit union operation automation. The Five9 intelligent CX platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. The cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology and partners to more than 2,500 organizations worldwide. Sandbox Banking’s Glyue directly receives communication from the Five9 intelligent CX platform to enable direct communication with banking cores. This makes working with your banking data in the Five9 IVA seamless. By automatically retrieving and adding information from and to the core, agents are able to efficiently assist customers and members all from the same platform. Account Retrieval 
  • Search for existing customer in IBS based on phone #
  • Retrieves customer’s debit accounts
  • Retrieves customer’s saving accounts
  • Retrieves customer’s credit accounts
Transaction Retrieval
  • Customer’s transaction history is retrieved from core
  • Includes the account number the transactions are tied to
Funds Transfer
  • Funds can be transferred between accounts
  • Configuration can include:
  • Between checking and savings accounts
  • Between savings and checking accounts
  • Or configured to fit required needs
Loan Payment
  • Loan payments can be made from deposit accounts to loan accounts
Pin Change
  • Pin from cards can be changed
“We are excited to partner with Sandbox Banking both for the integration flexibility their Glyue platform gives Five9 customers as well as their deep experience in banking which allows them to advise Five9 customers and help them benchmark to their peers,” said Jake Butterbaugh, SVP, Global Partners. “World-class agent experiences, perhaps most especially in the financial sector, often require third-party integrations and this is a great example of where our partnering approach helps to deliver joyful experiences through the banking customer journey.” Sandbox Banking is sponsoring Five9 CX Summit, taking place Aug. 15-17 at ARIA Resort & Casino in Las Vegas, and will be demonstrating Glyue, its low-code integration platform, in the CX Hub at the event. Five9 CX Summit is the premier cloud contact center conference that is committed to bringing together the Power of People and Technology. Learn more about the event here. About Sandbox Banking Sandbox Banking is a fintech building a low-code integration platform called Glyue to help banks and credit unions connect fintech products into their existing systems. Banks and credit unions grow revenue and increase operational efficiency by securely integrating fintech products with their existing infrastructure via Glyue. The company’s fintech partners close financial institution sales faster and can offer seamless integrated experiences across banking customer systems. Sandbox Banking’s investors include Horizon Ventures. Tuesday Capital, Forum Ventures, SixThirty & YCombinator. Featured on PR Newswire: (LINK)
Sandbox Banking Hailed as a Solution to Banking’s “Zombie Core” FinTech Crisis by Forbes

Sandbox Banking Hailed as a Solution to Banking’s “Zombie Core” FinTech Crisis by Forbes

Sandbox Banking

The Forbes article states, “Bankers shouldn’t delude themselves into thinking the industry is out of crisis mode… The bank technology landscape is littered with… ‘zombie cores’ – core apps that haven’t been sunsetted but are no longer supported by or enhanced by the tech companies that sold them… Banks have two options throughout the rest of this decade: Core replacement or core modernization. Neither option is cheap and neither option is fast.”

The article continues, “The good news for banks is that this situation has given rise to a new category of tech firms like… Sandbox Banking – let’s call them core integration platforms – that promise to make it easier to integrate ancillary systems to existing cores and create a strategy for core replacement.”

“Sandbox Banking and their platform, Glyue, have been instrumental in our efforts to increase operational efficiency,” Chris Bladen, First United Bank & Trust. “We’ve been able to build robust integrations and solutions across a whole fleet of banking software. Glyue makes it simple to map out integrations all within an easy-to-use platform built specifically for banking integrations.”

The Sandbox Banking platform Glyue™ helps banks and credit unions securely connect fintech products and future-proof their core banking system. Sandbox Banking solves three common fintech challenges:

  • Securely and rapidly integrates fintech partners
  • Scales across the business for future integrations
  • Provides access to a library of fintechs & banking systems

To learn more about Sandbox Banking and request a demo, visit: https://sandboxbanking.com/demo-request-forbes

About Sandbox Banking
Sandbox Banking is a fintech building a low-code integration platform called Glyue to help banks and credit unions connect fintech products into their existing systems. Banks and credit unions grow revenue and increase operational efficiency by securely integrating fintech products with their existing infrastructure via Glyue. The company’s fintech partners close financial institution sales faster and can offer seamless integrated experiences across banking customer systems. Sandbox Banking’s investors include Horizon Ventures. Tuesday Capital, Forum Ventures, SixThirty & YCombinator.

Featured on PR Newswire: (LINK)

Contact Information

Alia Joy, 9547745146

Jen Senwoo, 2404469605

Case Study: Streamlining Consumer Lending

Rogue Credit Union transforms consumer lending by integrating MeridianLink® Consumer and Blend with Glyue™ from Sandbox Banking.
 
The Challenge

Rogue Credit Union has a long history of providing exceptional member service and support. However, they were faced with the challenge of digitizing their consumer lending operations to meet increasing member expectations.
 
Rogue uses Blend for their loan origination system (LOS), and MeridianLink® Consumer for end-to-end digital lending and account opening. Together, they are designed to simplify and modernize the loan application process. Both provide tools that enable borrowers to apply online, submit necessary documents electronically, and monitor the status of their loan application. The systems also offer features for compliance, data verification, and credit reporting, reducing the risk of errors and the need for extensive manual review. But they weren’t working together.
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Mass Fintech Hub CEO Innovation Forum

MARCH 12, 2024

Mass Fintech Hub – Boston, MA

Join leaders in fintech to hear unique perspectives on the condition and future of fintech in Massachusetts!

Featuring industry leaders operating right here in Massachusetts!

Learn more and register for Mass Fintech Hub here

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Association for Financial Technology

MARCH 17-18, 2024

Association for Financial Technology – Boston, MA

The Association for Financial Technology (AFT) is the industry’s premier resource for networking and professional development for those companies and executives serving U.S. financial institutions (FI’s), including banks, credit unions, lenders, and payment companies. Founded in 1972, the organization members represent virtually every area of technology, data, or services needed to help FI’s succeed in today’s dynamic marketplace.

Learn more and register for Association for Financial Technology here

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ICBA Live

MARCH 14-17, 2024

ICBA Live – Orlando, FL

ICBA LIVE is the largest gathering of community bankers in the world. Hosted annually by ICBA, the event attracts thousands of community bankers looking to connect, share ideas and leverage a wide array of educational opportunities including thought provoking and inspiring general sessions, actionable learning labs and peer-driven roundtables.

Learn more and register for ICBA Live here

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CUNA Governmental Affairs Conference

MARCH 3-7, 2024

CUNA Governmental Affairs Conference – Washington, DC

Join thousands of your peers in Washington to show lawmakers the credit union difference. The Governmental Affairs Conference is our opportunity to highlight the meaningful work credit unions are doing to improve the financial well-being of their members and communities.

Here’s what to expect:

  • Hear from world-class keynote speakers
  • Together with the Leagues, participate in Hill Hikes to meet with lawmakers and show them the credit union difference
  • Discover the latest offerings in the industry’s largest exhibit hall
  • Network with and learn from peers and thought leaders in credit unions, politics, business and more
  • Experience Washington in a unique environment with legendary receptions, meals, tours and accommodations

Learn more and register for CUNA Governmental Affairs Conference here

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FinTech Meetup

MARCH 3-6, 2024

FinTech Meetup – Las Vegas , NV

Fintech Meetup is the future of fintech events.

Our team has founded and operated leading industry events for over a decade…we’ve taken the best of what we’ve done before to an entirely new level!

  • Tech-enabled connections and collaboration that will blow you away!
  • An unprecedented network of co-located events
  • First-class, five-star experience
  • Speakers and content that check every box
  • The best value for money and highest ROI

Our groundbreaking event technology makes it easy to meet new people, discover new organizations, and create incredible opportunities! Let us do the work…our magical technology will facilitate 45,000+ meetings and connections across every use case. Serendipity may be great, but it’s way more powerful when it’s engineered! You get real results and measurable ROI.

Learn more and register for FinTech Meetup here

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It is time to do more with less

                                    A review of CSI’s 2024 Banking Priorities report

By Jean Donnelly
COO
Sandbox Banking

I recently came across CSI’s 2024 Banking Priorities report – which is the ninth iteration of the survey to community bankers across the country and I was hooked. Given the tumultuous 2023 for banks, I was curious to understand what the priorities will be going forward. CSI is a true leader with its mission to empower community and regional banks with technologies that enable their own growth and solve their most pressing technological challenges. They have achieved a lot of momentum through both recent acquisitions like Hawthorne River and obtaining strategic investments to continue to deliver innovative solutions, so I wanted to double click on their viewpoint.

Some interesting areas of focus emerged.

In point, two thirds of folks felt that their banks will continue to expand their customer base – so it will be about having access to the right products to do so.

94% of respondents emphasized the need for the latest technologies to satisfy customers. This zeroes in on where the biggest gains can be made for banks – a focus on digital offerings like account opening, and ensuring reduced friction and cost given the low spreads in the high interest rate environment. Banks need to ensure they are competitive, as evident in their response to strategies around interest income opportunities.While digital account opening has been a primary focus for years, banks are looking to streamline access to new deposits and acquire new business faster.

As CSI knows, this means ensuring expansion and access to many different solutions – whether they are FinTech partnerships or built by banks or a combo.  I appreciated their double click on open banking and BaaS (which is having its moment in the spotlight for good and bad reasons).  Smart core providers understand that expanding integration capability can allow more “plug and play’ best of breed products” that can be customized for their community bank customer’s market needs. 

API usage is gaining traction especially in how it can be utilized for customized workflows, as well as other key open banking use cases noted in the survey. In the past, many third party technologies were disconnected from the core system, however APIs allow seamless connections, enabling real-time data movement and reducing the need for extensive staff and operational data transfers.

The moral of the story: It is time to do more with less! Data leverage and automation for financial institutions can only be enhanced through API development. Adaptability and choice together are the path forward.

Core Wishlist

Core Wishlist

If you wish upon a core…

Banking cores should enable banks to offer several specialized services to their customers. Here are some examples:

  1. Digital Banking: Banking cores provide a foundation for robust digital banking services. Banks can offer intuitive and user-friendly mobile banking applications, enabling customers to access their accounts, perform transactions, view statements, and manage their finances conveniently from their smartphones or other digital devices.
  2. Open Banking: Cores support the implementation of open banking initiatives. Open banking allows banks to securely share customer data with authorized third-party providers through application programming interfaces (APIs). This enables customers to access a wide range of financial services and products from various providers, such as account aggregation, payment initiation, and personalized financial management tools.
  3. Personalization and Customer Insights: Cores enable banks to gather and analyze vast amounts of customer data in real-time. With this data, banks can offer personalized experiences, such as tailored product recommendations, targeted marketing campaigns, and customized financial advice. The insights gained from customer data analysis also help banks understand customer behavior, preferences, and needs, leading to more effective customer engagement strategies.
  4. Real-Time Payments: Cores facilitate real-time payment processing capabilities, enabling banks to offer immediate fund transfers and payments. Customers can make instant peer-to-peer transfers, pay bills in real-time, and conduct transactions with near-instantaneous settlement. Real-time payments enhance convenience and improve the overall customer experience.
  5. API Ecosystem: Cores provide the infrastructure for building an API ecosystem. Banks can expose their core banking functionalities through APIs, allowing third-party developers and fintech partners to build innovative financial applications and services. This fosters collaboration, promotes innovation, and expands the range of offerings available to customers.
  6. Scalability and Agility: Cores offer scalability, allowing banks to quickly adapt to changing customer demands and business needs. Banks can easily scale up or down their resources and processing power based on demand, ensuring high system performance during peak periods and cost optimization during low-traffic periods. Since the future remains uncertain, the seamless flow of data into and out of a bank’s core is increasingly vital. This facilitates the creation of new products that might incorporate elements or information from various crucial systems within the bank’s architecture. This scalability and agility enable banks to rapidly introduce new products and services to the market.
  7. Enhanced Security and Compliance: Cores often have robust security measures in place, including data encryption, regular backups, and advanced authentication mechanisms. Additionally, cloud providers typically ensure compliance with industry regulations and standards, reducing the burden on banks to maintain their own compliance infrastructure. This allows banks to focus on delivering secure and compliant services to their customers.

These specialized services offered by cloud-based banking cores empower banks to deliver modern, convenient, and innovative banking experiences, keeping pace with evolving customer expectations and industry trends.

Sandbox Banking’s low-code integration platform called Glyue helps banks and credit unions connect fintech products into existing systems. Glyue’s Adapter & Solution Templates reduce the development time associated with integrations by 80%. We’ve partnered with major core banking, LOS vendors, and other fintechs for customers to hit the ground running.

Financial Institutions increasingly use Glyue’s data integration and API management capabilities as an Integration Platform as a Service (iPaaS) for Banking.