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Release highlights: Glyue™ v4.4.0

Release highlights: Glyue™ v4.4.0

Glyue™ version 4.4.0 is is being deployed April 23-25.

Our commitment to delivering seamless custom integrations with Glyue™ is a testament to its robust technical foundation. Similar to maintaining any critical infrastructure, we prioritize stability by periodically reassessing and optimizing our technology stack. This ensures that Glyue™ remains reliable and efficient.

In this update, we’ve implemented upgrades to key components of our frontend stack, ensuring compatibility and longevity for years to come. While you may notice minor design adjustments, rest assured that these changes lay the groundwork for future enhancements.

Here are the latest integrations available with Glyue™:

  • Harland Clarke: A renowned provider of check ordering services, Harland Clarke’s integration with Glyue™ enables customers to seamlessly incorporate check ordering into various workflows.
  • Fiserv Portico: Portico, Fiserv’s comprehensive account processing solution tailored for credit unions, is now integrated with Glyue™. This integration empowers members to automate their interactions with Portico, enhancing both digital and in-person banking services. We’re thrilled to expand our suite of top-tier integrations with Fiserv core solutions.

We’re proud to constantly improve our user experience, and we’re excited for customers to see the benefits, whether they are diving into the platform personally or working alongside our Solution Engineering team.

Click here to read the current and past release notes.

Let us know what you think!

We want Glyue™ to be the best iPaaS for banking, but we need your help. Here are 3 ways you can connect with us to share suggestions, issues, and feedback:

  • Set up a meeting with David Cai, Technical Product Manager
  • Email our support team
  • Current customers can send a message via the speaker icon in the top right corner when logged into Glyue™
Group 896

Unlocking the Future of Account Holder Service: CCaaS via iPaaS

Unlocking the Future of Account Holder Service: CCaaS via iPaaS

In the ever-evolving landscape of financial services, banks and credit unions are increasingly turning to Contact Center as a Service (CCaaS) solutions to transform customer experiences, streamline operations, and drive growth. As the demand for seamless, omnichannel banking experiences continues to rise, the integration of CCaaS with Integration Platform as a Service (iPaaS) emerges as a game-changer for financial institutions.

Understanding CCaaS and its Relevance in Financial Services

CCaaS solutions offer cloud-based contact center capabilities that enable banks and credit unions to deliver personalized, 

efficient customer service. These solutions empower financial institutions to leverage advanced features and functionalities without the need for extensive IT support, driving operational efficiency and enhancing customer satisfaction.

Factors such as the increasing demand for superior customer experiences, rapid cloud adoption in the financial sector, and the need for centralized data access through APIs are driving the adoption of CCaaS solutions among banks and credit unions. Additionally, automation technologies like chatbots and AI are revolutionizing customer interactions, while omnichannel communication capabilities have become essential for delivering consistent service across various touchpoints.Despite these benefits, challenges such as data security concerns and the complexity of managing diverse datasets persist in the financial services industry. To address these challenges and unlock new opportunities, banks and credit unions are exploring the integration of CCaaS with iPaaS.

iPaaS: Transforming Customer Service in Banking

Integration Platform as a Service (iPaaS) serves as a crucial enabler for seamless connectivity and data flow across disparate systems and applications within banks and credit unions. By integrating CCaaS with iPaaS, financial institutions can achieve greater operational efficiency, data visibility, and agility in responding to customer needs.One of the key advantages of CCaaS-iPaaS integration is the ability to centralize and synchronize customer data across various banking channels and systems. This unified view empowers bank representatives with comprehensive insights into customer interactions, preferences, and history, enabling them to deliver personalized and contextually relevant experiences in real-time.Moreover, iPaaS facilitates the integration of CCaaS with other critical banking applications such as core banking systems, CRM platforms, and fraud detection tools. This interoperability streamlines workflows, enhances data security, and enables automated processes, ultimately driving operational excellence and regulatory compliance.

Future Outlook: CCaaS-iPaaS Integration in Financial Services

As the banking and credit union landscape continues to evolve, the integration of CCaaS with iPaaS will play a pivotal role in driving digital transformation initiatives. Financial institutions will increasingly leverage this integrated approach to redefine customer engagement strategies, optimize resource utilization, and gain a competitive edge in the market.

Furthermore, advancements in technologies such as machine learning and predictive analytics will further enhance the capabilities of CCaaS-iPaaS solutions in the banking sector. These innovations will enable banks and credit unions to deliver proactive, personalized services, mitigate risks, and foster long-term customer relationships.

In conclusion, the integration of CCaaS with iPaaS represents a significant opportunity for banks and credit unions to elevate their customer service capabilities and drive growth in the digital age. By harnessing the power of these integrated solutions, financial institutions can deliver exceptional banking experiences, strengthen customer loyalty, and position themselves for success in an increasingly competitive market.

As banks and credit unions embrace the transformative potential of CCaaS-iPaaS integration, they will be better equipped to navigate the evolving demands of customers and regulators while driving innovation and differentiation in the financial services industry.

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Where AI, ML and iPaaS Converge: A Pivotal Shift in Banking

Where AI, ML and iPaaS Converge: A Pivotal Shift in Banking

There’s been a lot of talk that highlights a pivotal shift in the banking industry, where the convergence of cloud-based Artificial Intelligence (AI) and Machine Learning (ML) technologies, coupled with integration platforms as a service (iPaaS), promises to revolutionize operational efficiencies and customer experiences. Let’s delve into how these advancements can reshape banking operations:

  • Transformation of Operational Efficiencies: Traditional banks and credit unions have long grappled with high operational costs despite significant investments. However, the emergence of cloud-based AI and ML engines presents an unprecedented opportunity to break free from this stagnation. By leveraging these technologies alongside robust analytical methodologies like Six Sigma and data-driven design-thinking, banks and credit unions can strive towards achieving “zero-waste” operations. This entails not just cost-cutting measures but also reimagining and optimizing existing processes to enhance overall efficiency.
  • Empowering Customer Experiences: While cost reduction is pivotal, enhancing customer experiences emerges as an equally crucial aspect of deploying AI and ML technologies. By leveraging AI to understand and anticipate customer needs proactively, banks and credit unions can foster genuine interactions that transcend the limitations of conventional IVR systems or chatbots. For instance, envision an AI system capable of discerning a customer’s login issues and promptly offering assistance tailored to their specific context, thereby fostering meaningful engagements and unlocking potential cross-selling opportunities.
  • Overcoming Implementation Challenges: Undoubtedly, integrating these advanced technologies into existing banking infrastructures poses substantial challenges, particularly for traditional banks and credit unions burdened by legacy systems and stringent regulatory requirements. However, the imperative to stay competitive in an increasingly digital landscape compels financial institutions to surmount these hurdles. Investing in modernization efforts and embracing innovative solutions becomes imperative to retaining customer loyalty and market relevance amidst evolving consumer preferences and the rise of agile competitors like neo banks and fintechs.
  • The Role of Integration Platforms as a Service (iPaaS): In this paradigm shift towards AI and ML-driven banking operations, iPaaS emerges as a linchpin facilitating seamless integration of disparate systems and data sources. By providing a unified platform for orchestrating workflows, managing APIs, and facilitating data exchange across cloud-based environments, iPaaS empowers banks and credit unions to harness the full potential of AI and ML technologies while navigating the complexities of legacy infrastructures and regulatory compliance.

In essence, the synergy between cloud-based AI, ML technologies, and iPaaS heralds a new era of innovation and competitiveness in the banking sector. By embracing these transformative technologies and reimagining operational paradigms, banks and credit unions can not only achieve substantial cost savings but also deliver unparalleled customer experiences, thereby cementing their position as industry leaders in the digital age.

Combine, align and mobilize your data via Snowflake and Glyue™, powered by Sandbox Banking

Combine, align and mobilize your data via Snowflake and Glyue™, powered by Sandbox Banking

With so many systems needed to operate a bank or credit union, aligning data to have “the single source of the truth” can be daunting. The integration of Snowflake via Glyue™, the preferred Integration Platform as a Service (iPaaS) for financial institutions, makes it easier to combine and mine data downstream for actionable activities, reporting, and further automation.
 
To read the full use case, fill out the form to the right.

Sandbox Banking extends Jack Henry Symitar’s reach with deep and broad integration capabilities

Sandbox Banking extends Jack Henry Symitar’s reach with deep and broad integration capabilities

Jack Henry’s SymXchange middleware enables Symitar customers to achieve business goals, maintain security, and comply with data confidentiality all while prioritizing collaboration and open communication. Glyue™, powered by Sandbox Banking, takes SymXchange to the next level by augmenting the core’s integration capabilities with already proven and built connectors to countless software platforms used by financial institutions today and tomorrow.
 
To read the full use case, fill out the form to the right.